FREQUENTLY ASKED QUESTIONS
Everything you need to know about playing on QSMP, store purchases, and getting help.
How do I join the server?
We support both Minecraft Java Edition and Bedrock Edition on the same server. Just open the launcher for your platform, add the server, and connect using the address below.
Is QSMP free to play?
Yes. Joining and playing on QSMP is completely free. The store is optional and helps keep the server online.
How do I receive my purchase?
Perks are delivered to your Minecraft account within a few minutes of payment. Just rejoin the server to see them apply.
What payment methods are accepted?
All major cards, PayPal, and several local payment methods through our processor Tebex.
Can I get a refund?
Because perks are virtual and delivered instantly, all sales are final. See our Refund Policy in the footer for the full details.
I didn't get my rank. What should I do?
Join our Discord and open a ticket in #support with your transaction ID. We usually respond within 24 hours.
Do you support Bedrock / console players?
Yes! We support both Java and Bedrock editions. Bedrock players can connect to play.qsmp.live with port 19132.
How do I report a player or appeal a ban?
Open a ticket on Discord. Include the player's username, the date, and any screenshots or clips you have.
