FREQUENTLY ASKED QUESTIONS

We support both Minecraft Java Edition and Bedrock Edition on the same server. Just open the launcher for your platform, add the server, and connect using the address below.

Yes. Joining and playing on QSMP is completely free. The store is optional and helps keep the server online.

Perks are delivered to your Minecraft account within a few minutes of payment. Just rejoin the server to see them apply.

All major cards, PayPal, and several local payment methods through our processor Tebex.

Because perks are virtual and delivered instantly, all sales are final. See our Refund Policy in the footer for the full details.

Join our Discord and open a ticket in #support with your transaction ID. We usually respond within 24 hours.

Yes! We support both Java and Bedrock editions. Bedrock players can connect to play.qsmp.live with port 19132.

Open a ticket on Discord. Include the player's username, the date, and any screenshots or clips you have.

No. Our keys are not lootboxes, and they are not gambling. When you buy a key, you get to choose exactly what item you receive. There is no random chance, no surprise reward, and no system where players are paying for an unknown outcome. Because the reward is selected by the player, keys are not randomized and should not be considered lootboxes.

Yes. Our server is designed to follow Minecraft's usage guidelines and EULA requirements. Our monetization system is similar to systems used by many large Minecraft servers, and we make sure that purchases do not rely on gambling, randomized rewards, or unfair exclusive advantages. You can read Minecraft's official usage guidelines at https://www.minecraft.net/es-es/usage-guidelines.

No. Our server is not pay to win. Anything obtained through in-game monetization can also be obtained through normal vanilla gameplay. Purchases are meant to support the server and provide convenience or access to obtainable items, not to give players an unfair advantage that cannot be earned in-game.

We're still in beta, so some bugs or unexpected issues may happen while we continue improving and polishing the game. We're constantly working on fixes and updates, and player reports help us a lot. Please send any bugs, feedback, or support requests to contact@qsmp.co or by opening up a Discord ticket.